Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@novexiaonline.com.tr. Please note that returns will need to be sent to the following address: Barbaros Mah. Ihlamur Bul. No: 12A, Ataşehir, İstanbul 34746

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@novexiaonline.com.tr.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Turkey — Distance Sales Regulation In accordance with Turkish Consumer Protection Law, consumers have the right to withdraw from the purchase within 14 days of receiving the item, without providing any reason.

Customers may return products by exercising their right of withdrawal within 14 days from the delivery date.

For returns made under the right of withdrawal, the return shipping cost is the responsibility of the customer. However, if the product is defective, damaged, incomplete, or incorrectly delivered, the return shipping cost will be covered by our company.To ensure a fast and smooth return process, we recommend sending returns via our contracted shipping partner.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@novexiaonline.com.tr.