Privacy policy

 

Novexia operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to offer our products and services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal data in accordance with applicable laws, including KVKK (Kişisel Verilerin Korunması Kanunu) (Law No. 6698).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

In accordance with KVKK, Novexia acts as the data controller responsible for processing your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity and contact information (name, surname, address, email, phone number)
  • Billing and shipping information
  • Payment and financial information
  • Account information (username, password, preferences)
  • Transaction information (orders, returns, cart activity)
  • Device and usage data (IP address, browser type, interaction data)
  • Customer service communications

3. Methods of Data Collection

Your personal data may be collected through:

  • Our website and mobile interfaces
  • Order and registration forms
  • Cookies and similar technologies
  • Customer support communications
  • Third-party service providers

4. Legal Grounds for Processing 

Your personal data is processed based on the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests of the data controller
  • Your explicit consent (where required)

5. Purposes of Processing Personal Data

We process your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Managing payments and transactions
  • Providing customer support
  • Improving and personalizing user experience
  • Conducting marketing and promotional activities
  • Ensuring security and fraud prevention
  • Complying with legal obligations

6. Sharing and Transfer of Personal Data

Your personal data may be shared with:

  • Service providers (payment processors, logistics, IT services)
  • Business partners
  • Authorized public authorities when required by law

As part of our operations, your personal data may be transferred abroad, including to service providers such as Shopify.

In accordance with KVKK, international data transfers are carried out based on your explicit consent where required.We use TikTok Pixel on our website. Through this technology, visitor behavior data (such as page views, cart activity, and purchases) is shared with TikTok Ireland Ltd. to measure ad performance and optimize campaigns. This data transfer is carried out based on your explicit consent or legitimate interests under KVKK.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by applicable laws.

8. Your Rights Under KVKK 

Under KVKK, you have the right to:

  • Learn whether your personal data is processed
  • Request information regarding processing
  • Learn the purpose of processing and whether it is used accordingly
  • Know third parties to whom data is transferred
  • Request correction of incomplete or inaccurate data
  • Request deletion or destruction of personal data
  • Request notification of corrections to third parties
  • Object to outcomes based solely on automated processing
  • Claim compensation for damages

9. Security of Personal Data

We take appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

12. Contact

For any questions or to exercise your rights, you may contact us:

Email: info@novexiaonline.com.tr
Address: Barbaros Mah. Ihlamur Bul., No: 12A, Ataşehir, İstanbul, 34746, Türkiye